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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard

December 30, 2024

5  out of  5
rating by Richard
"After calling around everywhere and getting ridiculous numbers, this team picked up the phone and delivered. Can’t recommend them enough!"
We responded:
"Richard- Thank you so much for you great review!! We are happy we are able to help you with your insurance! Happy New Year!! Nicole & Team"
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Anna M. Robertson

December 21, 2024

5  out of  5
rating by Anna M. Robertson
"I have been a policy holder since the age of 16 when my father put me on the policy. That was 38 years ago! And I have never had a regret being with them. Since moving to VA 3 years ago, State Farm has helped me and made my move and relocation to VA stress free. Nicole and Summer are professional, welcoming and ready to help you with any questions, big and small. They are your go to insurance pros who care."
We responded:
"Anna - we are so grateful to have wonderful customers like you! Thank you for your great review and we look forward to helping you with your insurance for years to come! Nicole "
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Amanda Drinnon

December 20, 2024

5  out of  5
rating by Amanda Drinnon
"Summer made sure I saved the most amount of money by bundling my home and auto insurance!! Thank you!!"
We responded:
"Thank you so much for your nice review Amanda! We are thrilled to help you with your insurance! My team and I look forward to working with you!! Nicole "
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Cathy Carter

November 21, 2024

5  out of  5
rating by Cathy Carter
"Nicole and staff are super friendly and always willing to assist. Every time I call the office with questions about my bill, my policy anything they are always in the office and are always a phone call away. They are all so personal and make you feel like family. I have been with them a long time and would highly recommend Nicole Frost."
We responded:
"Cathy- Thank you so much for your five star review and kind words! My team and I are so glad to help you with your insurance and look forward to many more years! Nicole "
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jason thompson

November 20, 2024

5  out of  5
rating by jason thompson
"Nicole and Summer were amazing to work with. Communication and customer service was excellent! Highly recommend"
We responded:
"Jason - We thank you so much for reviewing our State Farm office! We are thrilled to know you had a positive experience with us as your satisfaction is our top priority. We look forward to continuing to support your insurance needs. Nicole Frost "
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Karl Dorn

November 18, 2024

5  out of  5
rating by Karl Dorn
"I feel extremely fortunate to have had Nicole during extremely unfortunate times. In a field where polite-to-rude disengagement is the norm, having an agent that actually gives a crap is priceless. That is what you get with Nicole, and it makes me feel much safer to know that the person who helps me make these important decisions is considering my welfare in addition to their own."
We responded:
"Karl - Thank you so much for the great review. We truly appreciate working with customers like you and know we need to be there when things get tough. Let us know if you need anything!! "
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Tom Intorcio

October 21, 2024

5  out of  5
rating by Tom Intorcio
"Happy to recommend Nicole and her team. I wanted an agent on my side of town and became a client in the summer. What I found was a valuable, responsive advisor in Nicole. She cares and it shows."
We responded:
"Tom - Thank you so much for nice review. We are grateful to take care of wonderful customers like you! We look forward to helping you with your u durante for years to come! "
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Jazzmine Bailey

October 9, 2024

5  out of  5
rating by Jazzmine Bailey
"Nicole Frost & her team provides exceptional service by attentively listening to customer concerns, responding with patience and resolving issues efficiently. Anytime I call Summer is always so eager to be helpful a with a friendly demeanor. I 100% recommend Nicole Frost & Summer"
We responded:
"Ms. Bailey- Thank you so much for your great review. We are so grateful to help wonderful people like you with your insurance needs. Summer is so knowledgeable and caring and we look forward to continuing to work with you in the future!! Thanks again, Nicole"
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R S

September 25, 2024

1  out of  5
rating by R S
"Stay away, very unprofessional and rude, they were very nice in the beginning, gave me a good price but it was too good to be true, after 6 months, suddenly started increasing prices like 50% or more without any incidents and when I would call to try to understand, they would lose their temper with very simple questions and start raising their voices, I asked Summer once about the percentage increase and she said she did not work with percentages, how can you work with insurance and not talk about percentages? They gave me incorrect information several times, could not explain my bills, no wonder why major insurance companies are getting rid of agents, the value an agent bring is great when they know how to help customers but this agent is definitely not well trained to work with customers, I ended-up moving to a different agent who is much better."
We responded:
"Mr. Seifert- We respect your opinion and are glad you have found an agent to work with. Best to you and your family. Nicole Frost "
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Paula Monsell

August 26, 2024

5  out of  5
rating by Paula Monsell
"I can't say enough about Nicole and her Team. Very prompt and helpful to get me our new policies. If your looking for insurance and a new agent, they are definitely worthy of earning your business."
We responded:
"Thank you for your fantastic review! We're thrilled that Nicole and her team were able to assist you promptly with your new policies. Your recommendation means a lot to us, and we’re here whenever you need support. Thanks for choosing us!"
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MJ Ghahrai

July 30, 2024

5  out of  5
rating by MJ Ghahrai
"Superb experience... I have definitely dealt with various companies in my years, and I was very much impressed by the help I received from Summer C. regarding my insurance needs. She's amazingly knowledgeable, great personality, and excellent professionalism."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a superb experience with us. Summer truly exemplifies knowledge, a great personality, and excellent professionalism, and we're glad she was able to assist with your insurance needs. Your feedback is greatly appreciated, and we're honored to have earned your trust. If you need any further assistance, please don't hesitate to reach out.Nicole"
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Laura Stanton

July 11, 2024

5  out of  5
rating by Laura Stanton
"Super helpful with getting a new policy set up. Thanks!"
We responded:
"Laura hello- we are so glad to help you with your insurance! Thank you for leaving a review and we look forward to working with you in the future! "
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Brooklyn Mancipe Diaz

June 6, 2024

5  out of  5
rating by Brooklyn Mancipe Diaz
"I did a search online for best home owners insurance companies. Understandably, State Farm came up with a note that they have great customer service and support. So no surprise, I reached out and started working with a rep called Summer and when I tell you this woman is responsive, she is RESPONSIVE! They could’ve charged me more and I honestly may have still picked them just because of how amazing she is. Super excited to be working with them. Thank you for all your help, Summer!"
We responded:
"Brooklyn, thank you for your fantastic review! We're thrilled to hear that you chose State Farm for your homeowners insurance and had such a positive experience with Summer. Her responsiveness and dedication to excellent customer service are truly commendable. We're excited to have you as a customer and appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. We're here to help!- Nicole Frost - State Farm Agent"
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Christie Gorman

May 18, 2024

5  out of  5
rating by Christie Gorman
"Nicole and her staff are wonderful and made me feel so comfortable. They are knowledgeable and will take the time to answer any concerns. Highly recommend!"
We responded:
"Thank you Christie for your kind words! We so appreciate getting to work with customers like you!!! "
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Shirley Farrar

March 20, 2024

5  out of  5
rating by Shirley Farrar
"Willie and I have been with Nicole and her team a very long time. They are always professional, knowledgeable, and all have great customer service skills. They are quick and fast to respond to our needs. Always professional and knowledgeable. We've enjoyed doing business with this office. Thank you for your service."
We responded:
"Thank you, Shirley! We deeply appreciate your long-standing loyalty and trust in our team. We're grateful for the opportunity to serve you and Willie, and we look forward to continuing to meet your insurance needs. Thank you for your kind words and continued support!"
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joonsik park

March 20, 2024

5  out of  5
rating by joonsik park
"Nicole and her team are amazing! The attention to detail and client first focus is simply awesome! Thank you for taking care of me and my family!"
We responded:
"Thank you so much, Joonsik! We're truly delighted to hear that you had such a positive experience with our team. "
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Alvin Malpaya

March 20, 2024

5  out of  5
rating by Alvin Malpaya
"Loved working with Summer. She made the process of switching my homeowner's insurance super easy and seamless. Highly recommended."
We responded:
"Thank you, Alvin! We're thrilled to hear that Summer made the process of switching your homeowner's insurance easy and seamless for you. Your recommendation is greatly appreciated. - Nicole"
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Tanya Holliday

March 20, 2024

5  out of  5
rating by Tanya Holliday
"Purpose homeowners insurance"
We responded:
"Tanya- thank you for taking the time to submit a review. We are grateful to work with customers like you! Nicole "
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Private Private (Private)

February 28, 2024

5  out of  5
rating by Private Private (Private)
"I have just changed insurance companies for my homeowners & car insurance. I was looking for a professional, friendly local company. I found that with Nicole & her people!"
We responded:
"Thank you for choosing us for your homeowners and car insurance needs! We're delighted to hear that our team provided you with professional and friendly service. We're committed to being your trusted local insurance provider and look forward to serving you for years to come. Don't hesitate to reach out if you need anything! - Nicole"
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TRA Administration

February 9, 2024

5  out of  5
rating by TRA Administration
"Best experience! Great service!"
We responded:
"Thank you for the nice review- we love helping customers like you!!! "
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Sam Floyd

February 4, 2024

5  out of  5
rating by Sam Floyd
"I have been with Nicole and her team since 1990. They are always professional, knowledgeable, and all have great customer service skills. It is always a pleasure doing business with this office. They have always been there for me to help with all my insurance needs."
We responded:
"Wow- Thank you so much for the great review Sam! We truly love helping wonderful people like you with their insurance and look forward to many more years working with you!!! Nicole "
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Vanessa Johnson

January 30, 2024

5  out of  5
rating by Vanessa Johnson
"Nicole ,Claudia and Summer are the best. My mom and I have been with State Farm Ins “Nicole Frost” since about 1980’s . The warm greetings and service receive Is the tops. Visiting the office makes you feel like family ."
We responded:
"Vanessa- what a wonderful joy it is to have been your family’s agent for all these years!! We are so grateful to work with you all and look forward to many more years. Thank you so much for the kind review!!! "
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Josh Hawkins

January 25, 2024

5  out of  5
rating by Josh Hawkins
"What a wonderful, helpful staff. As soon as I called, I got instant help and within days my account was up and running. And the important part is , they helped me save money, so thank you again."
We responded:
"Josh, thank you for such kind words. Your review is greatly appreciated. We look forward to working with you for years to come!!!"
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Leah Contreras

December 22, 2023

5  out of  5
rating by Leah Contreras
"Nicole and her team are highly knowledgeable, friendly and have great customer service. I really enjoy working with them."
We responded:
"Leah, thank you so much for taking the time and leaving an awesome 5-star review. We appreciate your kind words. Have a Happy Holidays - Nicole"
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Marinda Pettingrew

December 21, 2023

5  out of  5
rating by Marinda Pettingrew
"It was the absolute best experience working with Summer. She addressed all my needs and made sure I had everything I needed in a very timely fashion. I wish I had found this agency sooner."
We responded:
"Marinda, thank you for such kind words. We appreciate you taking the time and leaving an amazing 5-star review and love to hear that Summer was able to assist you. Have a Happy Holidays - Nicole "